The phone number for business support is located in your admin console under Help (only available to Business customers). $150 seems like a pretty big incentive to me.īy the way, it's one thing to stick customers with surprise bills, it's another to give them the runaround when they're unsatisfied by having a phony ticketing system and a phony toll free support number that send only send automated messages refusing pro-rated refunds. Five users x $15/month x 12 months = $900 when paid monthly. There's no reason why anybody would pay a year up front without any incentives, if you want to make the argument that dropbox doesn't use deception as a tactic to snare customers then maybe you can explain why that's even a setting much less the default.Ĭost? Five users x $12.50/user x 12 months = $750 when paid yearly. Note that the January 6th date in the screenshot below is based on the date that I originally took the screenshot.

If you try to enter fewer users, you're told that the minimum is 5.Īnd on step three, you're told that you'll be charged if you do not cancel in time. Note that 5 users, the minimum, is already entered. Step two provides the option of yearly or monthly billing. It certianly wasn't made clear to me that my account would be auto-upgraded at the end of the the trial period and charged for an entire year instantly (the default setting).

Scam dropbox customer service number